Examples

Here is an example use case for a Telecom company



How banks can offer quick financial transactions features to their Account holders



Re-order a previous order in a few taps - Retail & FMCG Industry



Registration & Appointment booking - Government & Political Advocacy



How WhatsApp Commerce Works

Build customer relationships that last by delivering personalized experiences at every stage of the customer journey

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Pre-Sales

Give customers the information they need to make purchase decisions.



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Purchase

Help customers choose items and complete transactions, even connecting them with live assistance if necessary - to help boost conversion rates, reduce cart abandonment, and build your bottom line

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Customer Care

Deliver personalized, 24/7 service to make returns, exchanges, and other assistance hassle-free. With messaging, you can build lasting customer loyalty while also lowering call center costs.

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Checklist for implementing the WhatsApp Business Platform for e-commerce

  • Gain organizational alignment. Gather stakeholders from across the customer journey: marketing, e-commerce, customer service, loyalty, etc.
  • Create an optimal conversational design, a bot decision tree flow or draft message templates
  • Define entry points
  • Activate WhatsApp Business Platform
  • Leverage Business Solution Providers (BSPs), like us, to assist you setup this commerce & also purchase WhatsApp Conversations
  • Setup Facebook/Meta Catalog & Integrate WABA APIs with your Inventory & OMS (Order Management System) to have seamless process.

How can we Help?

We (Nanostuffs Technologies) are a Facebook/WhatsApp Business Solution Provider via which you can purchase WhatsApp Conversations & also get complete assistance in technically implementing your ecommerce channel on WhatsApp. We offer following services,

  • Setting up New or Linking your existing WhatsApp Business Account
  • Discover, Assist, Plan & Design your Customer Journey - Prepurchase, Purchase, Post Sales & Customer Service.
  • Buy WhatsApp Conversations
  • Implement Journey on your WhatsApp Business Account
  • Provide Technical Training & Consultation of Implementation (if you dont wish to outsource to us & develop inhouse)
  • Managed Services for Manual Catalog & Order Management
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Pricing

Good News! Starting February 1st, 2022, WhatsApp will switch from a notification-based pricing model to a conversation-based pricing model. Instead of being charged for notifications sent, businesses will be charged per conversation, which includes all messages delivered within a 24-hour period. See How It Works for more information.

WhatsApp pricing is based on two types of conversations - User Initiated & Business Initiated. Read this article for detailed understanding.

Conversations Fee
Fee to be paid to Meta/WhatsApp

WhatsApp Fee
+ 10% management fee

  • The first 1000 conversations each month will be free
  • Free Entry Points Conversations
  • All conversations are charged based on the country code of the recipient. The rates for countries and regions are listed below
  • Wallet based Advance Payment Model, fully refundable
  • Zero Setup Fee
Managed Services
Manual Facebook Catalog & Order Management. Fastest way to take your commerce live on WhatsApp.

$2400
/month/resource

  • Adept & Experienced Resource(s)
  • Incudes One-Time Setup & Configurations
  • Upto 160 hours per month
  • 24x7 Support
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Automations & Integrations
Program WABA APIs with your systems for a complete automated ecommerce backend processes

$40
per hour

  • Customized Implementations
  • We'll quote hours estimate after understanding the scope of work
  • Experienced Developers across all technologies
  • Several readily available integrations, e.g. with Magento, Salesforce Commerce Cloud, Shopify Plus, Adobe Commerce Cloud, SAP Hybris, Oracle Commerce Cloud, etc.

Try out this pricing calculator to get total expense estimate including all factors - Meta Fees + Setup + Configurations + Managed Services + Integrations + etc

Total Expense Calculator (coming soon)

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